Southwest Customer of Size Policy Sparks Passenger Backlash
A traveler's experience at MIA highlights ongoing tension regarding the Southwest Customer of Size policy and new assigned seating rules.
May 30, 20264 min
Airlines
American Airlines Passenger Claims $20K Loss at Houston IAH
A family missed a $20,000 cruise after American Airlines delays at IAH, highlighting baggage liability limits and operational friction.
May 30, 20264 min
Airlines
United Airlines Delay Sparks Debate on Refund Mandates
A passenger's partial refund highlights the intersection of US DOT automatic refund rules and EU261 compensation for transatlantic flight delays.
May 29, 20264 min
Regulatory
United Airlines Faces Scrutiny Over 6-Hour Tarmac Delay
United Airlines flight UA 124 from EWR to Athens was canceled after a six-hour tarmac delay, potentially violating federal four-hour limit regulations.
May 27, 20264 min
Regulatory
US Airlines Add Flights After Spirit Airlines Shutdown
Following the Spirit Airlines shutdown on May 2, 2026, US carriers are adding flights and offering rescue fares to serve 60,000 daily displaced passengers.
May 13, 20265 min
Airlines
American Airlines Delay Policy Under New DOT Refund Rules
American Airlines passengers are now entitled to automatic cash refunds for domestic flight delays over 3 hours under new DOT regulations.
May 12, 20265 min
Regulatory
Riyadh Air Seeks U.S. Flight Approval with Boeing 787s
Riyadh Air has applied to the U.S. DOT for a Foreign Air Carrier Permit to launch U.S. flights ahead of receiving its 39 Boeing 787-9 aircraft.
May 10, 20265 min
Airlines
Spirit Airlines Ceases Operations Following Blocked JetBlue Merger
Spirit Airlines has ceased all operations, resulting in 17,000 job losses, following its 2024 bankruptcy and a blocked merger attempt with JetBlue.
May 3, 20264 min
Business
Spirit Airlines Ceases Operations, Cancels All Flights Nationwide
Spirit Airlines has ceased all operations and canceled flights, impacting 17,000 employees and stranding passengers after filing for Chapter 11 bankruptcy.
May 3, 20264 min
Business
Spirit Airlines Shuts Down; Major Carriers Offer Rescue Fares
Spirit Airlines ceased all operations on May 2, 2026, prompting major US carriers to offer rescue fares to stranded passengers with DOT coordination.
May 3, 20265 min
Business
Spirit Airlines Shuts Down; Competitors Launch Rescue Fares for Passengers
Spirit Airlines has ceased all operations, prompting competitors to offer rescue fares for stranded passengers and impacting approximately 17,000...
May 3, 20264 min
Business
Spirit Airlines Seeks Trump Administration Bailout to Avoid Liquidation
Spirit Airlines has asked the Trump administration for an emergency bailout to avoid liquidation amid surging jet fuel prices and mounting creditor...
Apr 18, 20264 min
Business
US Airlines Raise Checked Bag Fees to $45 Amid Rising Costs
Major US airlines have raised checked bag fees to $45, citing higher operating costs and boosting a key ancillary revenue stream for all major carriers.
Apr 16, 20264 min
Business
Frontier Bumping Practices Face Scrutiny After Viral PHL Video
A viral video of a Frontier gate agent bumping 15 passengers at PHL highlights the airline's industry-leading rate of involuntary denied boardings.
Apr 13, 20265 min
Airlines
American Airlines to Resume Venezuela Flights from Miami by April 30, 2026
American Airlines plans to resume daily flights from Miami to Caracas by April 30, 2026, becoming the first U.S. carrier to return since the 2019 ban.
Apr 10, 20265 min
Airlines
Inconsistent Delta Complaint Handling Raises DOT Policy Questions
A couple's identical complaints to Delta Air Lines resulted in different compensation, raising questions about customer service consistency and DOT...
Apr 10, 20264 min
Airlines
Economy Class Amenities Decline Amid Airline Ancillary Revenue Push
US airlines see record ancillary revenues as economy class amenities like legroom and free bags decline, prompting regulatory scrutiny from the DOT and...
Apr 8, 20264 min
Business
Delta SkyMiles Valued at $31.8B, Tops Global Loyalty Program Rankings
Delta's SkyMiles program is now the world's most valuable at $31.8 billion, highlighting the growing financial power of airline loyalty schemes.
Mar 31, 20264 min
Business
Frontier Faces Legal Action After Removing Deaf Passenger
Frontier Airlines faces a potential lawsuit after removing a deaf passenger who alleges discrimination, while the airline claims she violated federal law.
Mar 26, 20264 min
Regulatory
TSA Chaos Fuels Wheelchair Abuse as Passengers Skip Security Lines
Record TSA passenger volumes are fueling airport chaos and a surge in able-bodied travelers abusing wheelchair assistance to bypass long security lines.
Mar 26, 20264 min
Regulatory