Volotea Imposes Retroactive Fuel Surcharges on European Passengers
Spanish airline Volotea is imposing retroactive fuel surcharges on booked passengers, sparking a legal challenge under EU passenger rights regulations.
Apr 15, 20265 min
Regulatory
NCAA Warns Nigerian Airlines Over Misleading Flight Delay Information
Nigeria's NCAA has warned domestic airlines to stop providing false reasons for flight delays and to adhere to passenger compensation regulations.
Apr 15, 20264 min
Regulatory
Frontier Bumping Practices Face Scrutiny After Viral PHL Video
A viral video of a Frontier gate agent bumping 15 passengers at PHL highlights the airline's industry-leading rate of involuntary denied boardings.
Apr 13, 20265 min
Airlines
EasyJet Milan Flight Leaves 122 Passengers Amid EES Border Chaos
EasyJet flight EJU5420 departed Milan for Manchester without 122 passengers due to severe border delays caused by the new EU Entry/Exit System.
Apr 13, 20264 min
Regulatory
SpiceJet Cancellation Triggers Protests at Ahmedabad Airport Amid Delays
A SpiceJet cancellation and 15 flight delays at Ahmedabad Airport sparked passenger protests over poor communication, requiring security intervention.
Apr 12, 20264 min
Airports
Celebrity Incident Highlights Airline Passenger Removal Authority
An alleged incident involving a celebrity removal from a Delta flight highlights the broad authority airlines have to deplane passengers for...
Apr 11, 20263 min
Regulatory
Inconsistent Delta Complaint Handling Raises DOT Policy Questions
A couple's identical complaints to Delta Air Lines resulted in different compensation, raising questions about customer service consistency and DOT...
Apr 10, 20264 min
Airlines
Southwest Alters 'Customer of Size' Policy, Ends Open Seating in Jan 2026
Southwest Airlines updated its 'Customer of Size' policy in January 2026, requiring pre-purchase of extra seats and ending its open seating tradition.
Mar 27, 20264 min
Airlines
Frontier Faces Legal Action After Removing Deaf Passenger
Frontier Airlines faces a potential lawsuit after removing a deaf passenger who alleges discrimination, while the airline claims she violated federal law.
Mar 26, 20264 min
Regulatory
United Airlines Formalizes Headphone Policy in Contract of Carriage
United Airlines has updated its Contract of Carriage, allowing for the removal of passengers who listen to audio content without using headphones.
Mar 22, 20264 min
Airlines
UAE Enforces Passenger Rights Amid Mass Flight Cancellations
UAE passenger rights regulations mandate airline support like hotels and refunds for thousands stranded by recent Middle East airspace closures.
Mar 21, 20265 min
Regulatory
India Mandates 60% of Airline Seats Be Offered Free of Charge
India's Ministry of Civil Aviation has directed airlines to offer 60% of seats for free, responding to complaints about rising ancillary seat selection fees.
Mar 19, 20264 min
Regulatory
Southwest Enforces New 'Customer of Size' Policy After Viral Vegas Incident
A viral video shows a passenger charged $355 at the gate, highlighting Southwest Airlines' strict new 'Customer of Size' policy after ending open seating.
Mar 18, 20265 min
Airlines
Airline D0 Metric and Passenger Rights Clash During O'Hare Delays
A family's missed connection at O'Hare highlights the conflict between strict airline on-time departure metrics and passenger rights during weather delays.
Mar 17, 20264 min
Regulatory
Air Peace Responds to NCAA Summon Over Abuja-London Flight Disruption
Air Peace denies stranding passengers on its Abuja-London flight, stating the aircraft returned for safety reasons after a suspected bird strike.
Mar 15, 20264 min
Regulatory
US DOT & EU261 Rules Define War-Related Flight Cancellation Refunds
US DOT rules mandate automatic cash refunds for war-related flight cancellations, while EU261 requires refunds but exempts carriers from extra compensation.
Mar 15, 20265 min
Regulatory
Bailiffs Board Ryanair 737 in Austria Over Unpaid EU261 Compensation
Austrian bailiffs boarded a Ryanair 737 to enforce an €890 court order for unpaid EU261 flight delay compensation, attaching a seizure notice to the jet.
Mar 14, 20265 min
Regulatory
Shutdown Sparks TSA Shortages, Major Spring Break Airport Delays
A government shutdown is causing severe TSA staffing shortages, leading to 4-5 hour airport lines and thousands of flight delays during 2026 spring break.
Mar 11, 20264 min
Airports
Lufthansa Investigates Xenophobia Claim by Passenger at Berlin Airport
Lufthansa is investigating an employee at Berlin Airport following a public accusation of xenophobic behavior made by Brazilian comedian Fernanda Arantes.
Mar 10, 20264 min
Airlines
Air India Ordered to Pay Passenger for Damaged Bag by Bengaluru Court
A Bengaluru consumer court ordered Air India to compensate a passenger for a damaged bag after its staff allegedly refused to file a required damage report.
Mar 9, 20264 min
Regulatory