Southwest Reconsiders Customer of Size Seating Policy
Southwest is reportedly reviewing its Customer of Size policy following backlash over the mandatory extra-seat requirement implemented in early 2026.
May 29, 20264 min
Airlines
American Airlines Passenger Reports Theft During Emergency
An American Airlines passenger reported missing belongings after a mid-flight medical emergency, highlighting rising concerns over cabin theft.
May 25, 20264 min
Safety
IndiGo 6E6313 Denies Washroom Access, Cites DGCA Rules
IndiGo denied a diabetic passenger washroom access on flight 6E6313, citing DGCA safety protocols for descent, prompting a MoCA investigation.
May 16, 20264 min
Airlines
Pilots Explain Flight Delays and Rising Turbulence Risk
Pilots explain a 55% rise in Clear Air Turbulence requires constant seatbelt use, while DGCA rules dictate airline compensation for flight delays.
May 13, 20265 min
Safety
Kuwait DGCA Launches Sahel App for Passenger Complaints
Kuwait's DGCA launched the Sahel app for passengers to file flight delay, baggage, and refund complaints, enforcing a new 15-day refund rule.
May 13, 20265 min
Regulatory
American Airlines Delay Policy Under New DOT Refund Rules
American Airlines passengers are now entitled to automatic cash refunds for domestic flight delays over 3 hours under new DOT regulations.
May 12, 20265 min
Regulatory
EC Warns Airlines on Retroactive Fuel Surcharges
The European Commission warned airlines against adding retroactive fuel surcharges, upholding EU passenger rights amid a severe aviation fuel supply...
May 8, 20265 min
Regulatory
Manchester Airport Ranks Worst for UK Delays Again in 2025
Manchester Airport was named the UK's worst for flight delays for the fourth straight year, with an average departure delay of 19.5 minutes in 2025.
May 5, 20265 min
Airports
UK Govt Plans Slot Rule Relief to Avert Summer Flight Cancellations
The UK government is consulting on airport slot rule relief to let airlines consolidate summer schedules, aiming to prevent last-minute cancellations.
May 3, 20265 min
Regulatory
UK Eases Airport Slot Rules to Avert Summer 2026 Flight Cancellations
The UK government is easing 'use it or lose it' airport slot rules to help airlines manage soaring jet fuel costs and prevent mass summer cancellations.
May 3, 20264 min
Regulatory
Spirit Airlines Shutdown Looms; Detroit DTW Faces Major Impact
Spirit Airlines' potential shutdown threatens major disruption at Detroit's DTW airport, raising concerns over passenger refunds, employee jobs, and...
May 2, 20265 min
Business
Volotea Imposes Retroactive Fuel Surcharges on European Passengers
Spanish airline Volotea is imposing retroactive fuel surcharges on booked passengers, sparking a legal challenge under EU passenger rights regulations.
Apr 15, 20265 min
Regulatory
NCAA Warns Nigerian Airlines Over Misleading Flight Delay Information
Nigeria's NCAA has warned domestic airlines to stop providing false reasons for flight delays and to adhere to passenger compensation regulations.
Apr 15, 20264 min
Regulatory
Frontier Bumping Practices Face Scrutiny After Viral PHL Video
A viral video of a Frontier gate agent bumping 15 passengers at PHL highlights the airline's industry-leading rate of involuntary denied boardings.
Apr 13, 20265 min
Airlines
EasyJet Milan Flight Leaves 122 Passengers Amid EES Border Chaos
EasyJet flight EJU5420 departed Milan for Manchester without 122 passengers due to severe border delays caused by the new EU Entry/Exit System.
Apr 13, 20264 min
Regulatory
SpiceJet Cancellation Triggers Protests at Ahmedabad Airport Amid Delays
A SpiceJet cancellation and 15 flight delays at Ahmedabad Airport sparked passenger protests over poor communication, requiring security intervention.
Apr 12, 20264 min
Airports
Celebrity Incident Highlights Airline Passenger Removal Authority
An alleged incident involving a celebrity removal from a Delta flight highlights the broad authority airlines have to deplane passengers for...
Apr 11, 20263 min
Regulatory
Inconsistent Delta Complaint Handling Raises DOT Policy Questions
A couple's identical complaints to Delta Air Lines resulted in different compensation, raising questions about customer service consistency and DOT...
Apr 10, 20264 min
Airlines
Southwest Alters 'Customer of Size' Policy, Ends Open Seating in Jan 2026
Southwest Airlines updated its 'Customer of Size' policy in January 2026, requiring pre-purchase of extra seats and ending its open seating tradition.
Mar 27, 20264 min
Airlines
Frontier Faces Legal Action After Removing Deaf Passenger
Frontier Airlines faces a potential lawsuit after removing a deaf passenger who alleges discrimination, while the airline claims she violated federal law.
Mar 26, 20264 min
Regulatory