Passenger Experience

21 aviation articles tagged “Passenger Experience

Emirates Expands Autism Travel Rehearsals to Over 40 Global Cities

Emirates has expanded its Travel Rehearsal program to over 40 cities, helping more than 250 families with autistic children prepare for air travel.

Apr 20, 20264 min
Emirates Expands Autism Travel Rehearsals to Over 40 Global Cities
Airlines

American Airlines Revives Trading Cards for 2026 Centennial

American Airlines is reviving pilot trading cards with a retro series for its 2026 centennial, planning to print over 7 million for summer travelers.

Apr 20, 20264 min
American Airlines Revives Trading Cards for 2026 Centennial
Airlines

Air New Zealand Launches Skynest Lie-Flat Beds on Boeing 787-9s

Air New Zealand will introduce lie-flat Skynest bunk beds for economy passengers on its Boeing 787-9 fleet, with services starting in November 2026.

Apr 16, 20264 min
Air New Zealand Launches Skynest Lie-Flat Beds on Boeing 787-9s
Technology

Delta Unveils Next-Gen Delta One Suite for A350-1000 Fleet

Delta Air Lines has unveiled its next-generation Delta One Suite for the A350-1000, featuring longer lie-flat beds and larger screens to enhance...

Apr 14, 20264 min
Delta Unveils Next-Gen Delta One Suite for A350-1000 Fleet
Airlines

Air India Receives First Refurbished Boeing 787-8 After $400M Investment

Air India's first refurbished Boeing 787-8 has arrived in Delhi, a milestone in its $400M plan to upgrade its widebody fleet with new interiors.

Apr 13, 20264 min
Air India Receives First Refurbished Boeing 787-8 After $400M Investment
Airlines

JFK, Hong Kong & Munich to Debut Major New Terminals in 2026

JFK, Hong Kong, and Munich airports will open major new terminals in 2026, boosting global travel capacity and integrating advanced biometric technologies.

Apr 11, 20265 min
JFK, Hong Kong & Munich to Debut Major New Terminals in 2026
Airports

United Airlines Faces Scrutiny Over Preboarding Policy Abuse

A United passenger's complaint of preboarding abuse highlights systemic issues with wheelchair assistance and enforcement under the Air Carrier Access Act.

Apr 10, 20264 min
United Airlines Faces Scrutiny Over Preboarding Policy Abuse
Regulatory

Proactive Gate Checks Spark Passenger Complaints Over Empty Bins

Airlines are forcing passengers to gate-check carry-on bags, even with empty bins, to protect on-time departure metrics and speed up turnaround times.

Apr 7, 20265 min
Proactive Gate Checks Spark Passenger Complaints Over Empty Bins
Airlines

Airport Nap Rooms Expand as Non-Aeronautical Revenue Stream Grows

Airports are expanding airside nap rooms like Minute Suites to meet passenger demand for rest during delays and boost non-aeronautical revenue streams.

Apr 7, 20264 min
Airport Nap Rooms Expand as Non-Aeronautical Revenue Stream Grows
Airports

SJC Deploys AI Humanoid Robot for Passenger Support Pilot

San Jose Airport deploys an AI humanoid robot to assist passengers, aiming to enhance the travel experience and mitigate recent staffing shortages.

Apr 1, 20265 min
SJC Deploys AI Humanoid Robot for Passenger Support Pilot
Technology

Biman Bangladesh Faces Zero-Tolerance Order on Luggage Theft

Bangladesh's aviation minister has ordered Biman to adopt a zero-tolerance policy on luggage theft and improve ticket transparency to restore trust.

Mar 30, 20264 min
Biman Bangladesh Faces Zero-Tolerance Order on Luggage Theft
Regulatory

United Airlines Unveils 'Relax Row' Economy Beds for 2027 Long-Haul Debut

United Airlines will introduce 'Relax Row' lie-flat economy seats in 2027, a new product aimed at enhancing long-haul comfort and capturing mid-tier...

Mar 30, 20264 min
United Airlines Unveils 'Relax Row' Economy Beds for 2027 Long-Haul Debut
Airlines

United Airlines to Launch Relax Row Lie-Flat Economy Seats by 2027

United Airlines is launching Relax Row, a lie-flat economy couch, on over 200 widebody aircraft by 2030 to enhance long-haul passenger comfort.

Mar 28, 20265 min
United Airlines to Launch Relax Row Lie-Flat Economy Seats by 2027
Airlines

Porter Airlines Addresses Catering Failure on Costa Rica to Toronto Flight

Porter Airlines confirmed a catering oversight on its Liberia-Toronto flight, leaving passengers without cutlery due to a round-trip provisioning error.

Mar 21, 20265 min
Porter Airlines Addresses Catering Failure on Costa Rica to Toronto Flight
Airlines

Bengaluru Airport Launches 'Connections' Program to Boost Transit Traffic

Kempegowda International Airport launches ‘Connections by BLR’ to ease passenger transit as transfer traffic rises more than 30% year-on-year.

Mar 19, 20264 min
Bengaluru Airport Launches 'Connections' Program to Boost Transit Traffic
Airports

Manchester Airport Deploys Biometric Shared Terminal in Terminal 2

Manchester Airport deployed a shared terminal model in T2 using Amadeus biometrics, achieving 99% identity reconciliation to streamline passenger flow.

Mar 18, 20264 min
Manchester Airport Deploys Biometric Shared Terminal in Terminal 2
Technology

Passenger Health Risks Rise as Airline Seat Pitch Shrinks to 28 Inches

Shrinking airline seat pitches, now as low as 28 inches, are increasing passenger health risks while FAA regulations prioritize evacuation safety over comfort.

Mar 14, 20264 min
Passenger Health Risks Rise as Airline Seat Pitch Shrinks to 28 Inches
Safety

Aruba Airport Ends Shoe Removal Requirement at Security Screening

Aruba Airport Authority has ended mandatory shoe removal for passengers at security, aiming to improve passenger flow with new screening technology.

Mar 13, 20264 min
Aruba Airport Ends Shoe Removal Requirement at Security Screening
Airports

United Airlines Updates Contract to Enforce Headphone Use Onboard

United Airlines has updated its Contract of Carriage, allowing crew to remove passengers who refuse to use headphones for personal audio or video streaming.

Mar 13, 20266 min
United Airlines Updates Contract to Enforce Headphone Use Onboard
Airlines

United Airlines Mandates Headphones in Updated Passenger Contract

United Airlines has updated its Contract of Carriage to mandate headphone use for all personal audio, making a long-standing etiquette an enforceable rule.

Mar 8, 20264 min
United Airlines Mandates Headphones in Updated Passenger Contract
Airlines
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