Southwest Alters 'Customer of Size' Policy, Ends Open Seating in Jan 2026

Southwest Airlines updated its 'Customer of Size' policy in January 2026, requiring pre-purchase of extra seats and ending its open seating tradition.

Mar 27, 2026•4 min

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Southwest AirlinesCustomer of SizePassenger RightsFAAAssigned Seating

Airlines

Southwest Enforces New 'Customer of Size' Policy After Viral Vegas Incident

A viral video shows a passenger charged $355 at the gate, highlighting Southwest Airlines' strict new 'Customer of Size' policy after ending open seating.

Mar 18, 2026•5 min

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Southwest AirlinesCustomer of SizePassenger RightsAirline PolicyLas Vegas

Airlines

Southwest Airlines Alters Second Seat Policy Ahead of 2026 Seating Change

Southwest Airlines will update its 'Customer of Size' policy on Jan. 27, 2026, requiring passengers to buy a second seat with conditional refunds.

Mar 8, 2026•4 min

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Southwest AirlinesCustomer of SizeAirline PolicyPassenger RightsAssigned Seating

Airlines