Southwest's New Assigned Seating Policy Faces Passenger Complaints
A Southwest passenger's complaint about paid seat separation highlights friction from the airline's new assigned seating policy, launched January 27, 2026.
Apr 15, 20265 min
Airlines
4 aviation articles tagged “Assigned Seating”
A Southwest passenger's complaint about paid seat separation highlights friction from the airline's new assigned seating policy, launched January 27, 2026.
Southwest Airlines offers a $59 flight sale following a major business model overhaul, including new assigned seating, driven by investor pressure.
Southwest Airlines updated its 'Customer of Size' policy in January 2026, requiring pre-purchase of extra seats and ending its open seating tradition.
Southwest Airlines will update its 'Customer of Size' policy on Jan. 27, 2026, requiring passengers to buy a second seat with conditional refunds.