United Airlines Denies Boarding After Missed Check-In
A wedding party was denied boarding on a United Airlines flight from Nassau to Chicago after missing the carrier's strict international check-in cutoff.
May 29, 20263 min
Airlines
American Airlines Service Lags Amid Labor, Financial Woes
American Airlines' customer service issues reflect deep financial and labor problems, including a $111M 2025 profit vs. rivals' billions.
May 12, 20262 min
Airlines
Southwest Crew Honors 2-Year-Old Cancer Survivor on Final Treatment Flight
A Southwest Airlines crew honored a 2-year-old neuroblastoma survivor with a special announcement on his final flight home to San Diego after treatment.
Apr 13, 20263 min
Airlines
Inconsistent Delta Complaint Handling Raises DOT Policy Questions
A couple's identical complaints to Delta Air Lines resulted in different compensation, raising questions about customer service consistency and DOT...
Apr 10, 20264 min
Airlines
Southwest Carry-On Dispute at Denver Highlights Baggage Policy Tension
A Southwest passenger's complaint about a gate agent at Denver forcing a carry-on check highlights rising tensions over airline baggage policy enforcement.
Mar 27, 20265 min
Airlines
Alaska Airlines Responds to Family Seating Issue Amid DOT Scrutiny
Alaska Airlines apologized after reassigning actress Brenda Song's family seats, highlighting ongoing scrutiny of airline family seating policies by...
Mar 23, 20264 min
Regulatory
Passenger Complaint Highlights Friction Over Southwest Policy Changes
A passenger complaint over carry-on rules highlights growing friction with Southwest Airlines' new policies, sparking debate on baggage rules and customer service.
Mar 10, 20263 min
Airlines