Proactive Gate Checks Spark Passenger Complaints Over Empty Bins
Airlines are forcing passengers to gate-check carry-on bags, even with empty bins, to protect on-time departure metrics and speed up turnaround times.
Apr 7, 20265 min
Airlines
2 aviation articles tagged “On-Time Performance”
Airlines are forcing passengers to gate-check carry-on bags, even with empty bins, to protect on-time departure metrics and speed up turnaround times.
A family's missed connection at O'Hare highlights the conflict between strict airline on-time departure metrics and passenger rights during weather delays.
