Proactive Gate Checks Spark Passenger Complaints Over Empty Bins
Airlines are forcing passengers to gate-check carry-on bags, even with empty bins, to protect on-time departure metrics and speed up turnaround times.
Apr 7, 20265 min
Airlines
2 aviation articles tagged “Carry-On Baggage”
Airlines are forcing passengers to gate-check carry-on bags, even with empty bins, to protect on-time departure metrics and speed up turnaround times.
A passenger complaint over carry-on rules highlights growing friction with Southwest Airlines' new policies, sparking debate on baggage rules and customer service.
